Roof Standards
Coverage Summary
| Issue | Covered | Period | Notes |
|---|---|---|---|
| Roof leaks | ✓ | Limited Warranty Period | Repairs made only when the roof is dry |
| Leaks caused by severe weather (hail or wind) | ✗ | — | Unless caused by a defect in installation |
| Leaks caused by homeowner action (walking on the roof) | ✗ | — | Not covered |
| Rain or snow entering through attic vents during severe weather | ✗ | — | Unless caused by a defect in installation |
| Shingles loosened or blown off by severe weather | ✗ | — | Unless caused by a defect in installation |
Roof leaks cannot be repaired while the roof is wet. You can get on the schedule to be inspected when conditions dry out, so call in your roof leak to the Classic Homes Customer Care Department.
Performance Standards
Roof Leaks
Standard: The roof should not leak.
Coverage: During the Limited Warranty Period Classic will repair roof leaks other than those caused by severe weather, such as hail or wind, or some action you have taken, such as walking on the roof. Roof repairs are made only when the roof is dry.
Ice Dam
Standard: An ice build-up (ice dam) may develop in the eaves during extended periods of cold and snow.
Coverage: See Gutters and Downspouts for Classic's responsibility.
Severe Weather
Standard: During severe weather it is not uncommon for rain and snow to enter the residence through attic vents and for shingles to become loose or blow off.
Coverage: Damage that results from severe weather is excluded from the Limited Warranty, unless the damage results from a defect in the installation of the roof or attic vents.
What's Not Covered
The following are excluded from warranty coverage:
- Severe weather damage - Leaks and damage caused by severe weather, such as hail or wind, are excluded unless the damage results from a defect in the installation of the roof or attic vents
- Homeowner actions - Leaks caused by actions you have taken, such as walking on the roof
- Rain or snow through attic vents - Not uncommon during severe weather; excluded unless caused by an installation defect
After severe storms, do a visual inspection of the roof from the ground and notify your homeowners insurance if damage is apparent or suspected.
Filing a Claim
If you believe you have a warranty issue:
- Confirm the source of the water is the roof rather than a plumbing leak, open window, ice dam, clogged gutter or downspout, blowing rain or snow through code-required roof vents, or a gap in caulking
- Report the leak immediately to the Classic Homes Customer Care Department
- Request Service
Related Standards
Care Tips: See Roof Use & Care for maintenance and troubleshooting guidance.