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Version: 2011.07.01

Condensation Standards

Coverage Summary​

IssueCoveredPeriodNotes
Condensation✗—Results from weather conditions and lifestyle
Damage caused by condensation✗—Excluded unless caused by a covered construction defect
Damage from a construction defect covered by the Limited Warranty✓Limited Warranty periodMust be a direct result of a covered defect
Excluded from Coverage

Condensation results from weather conditions and a family's lifestyle. Classic has no control over these factors.

Performance Standards​

Condensation and Resulting Damage​

Standard: Condensation results from weather conditions and a family's lifestyle, factors over which Classic has no control.

Coverage: This Limited Warranty coverage excludes condensation and damages caused by the condensation unless the damages are a direct result of a construction defect covered by this Limited Warranty.

What's Not Covered​

The following are excluded from warranty coverage:

  • Condensation - Results from weather conditions and a family's lifestyle
  • Damage caused by condensation - Excluded unless the damages are a direct result of a construction defect covered by this Limited Warranty
  • Humidifier installation or usage damage - Classic does not install humidifiers and is not responsible for damages due to installation or improper usage of a humidifier

Filing a Claim​

If you believe you have a warranty issue:

  1. Reduce indoor humidity first - condensation forming on windows indicates too much humidity inside the home, not a problem with the window or its installation
  2. If you believe the damage is a direct result of a construction defect covered by this Limited Warranty, document the affected areas
  3. Request Service

Care Tips: See Condensation Use & Care for maintenance and troubleshooting guidance.