Railings Standards
Coverage Summary
| Issue | Covered | Period | Notes |
|---|---|---|---|
| Installation defects at orientation | ✓ | At orientation | Confirmed during Final Walkthrough/Orientation |
| Railings not properly installed | ✓ | Limited Warranty Period | Repaired by Classic |
| Stain color variations | ✗ | — | Due to wood grain |
| Seams in railings | ✗ | — | Due to combining several components |
| Relocating railings | ✗ | — | Positioned to comply with applicable building codes |
Performance Standards
Orientation Inspection
Standard: Railings must be free of installation defects at the Final Walkthrough/Orientation.
Coverage: During the Final Walkthrough/Orientation Classic will confirm that there are no defects in the installation of the railings.
Installation
Standard: Railings must be properly installed.
Coverage: During the Limited Warranty period Classic will repair railings that are not properly installed.
What's Not Covered
The following are excluded from warranty coverage:
- Stain color variations - Due to wood grain, stained railings will have variations in the color of the stain
- Seams - Some railings will have seams due to combining several components to complete the railing
- Relocation requests - Classic installs railings in positions and locations to comply with applicable building codes, and they will not be relocated to accommodate the Homeowner
Filing a Claim
If you believe you have a warranty issue:
- Check if the issue was noted on your Final Walkthrough/Orientation form
- Note the affected railing locations
- Request Service
Related Standards
Care Tips: See Railings Use & Care for maintenance and troubleshooting guidance.