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Version: 2011.07.01

Paint and Stain Standards

Coverage Summary​

IssueCoveredPeriodNotes
Paint items listed on Final Walkthrough/Orientation Form✓At orientationOnly items listed on the form
Subsequent touch-up (interior and exterior)✗—Homeowner responsibility
Fading of exterior paint, varnish, lacquer, or sealed stain✗—Expected due to weather conditions
Cracking and raised grain of exterior wood trim✗—Not a defect in materials or workmanship
Visible paint touch-up✗—Visible under certain lighting conditions
Color variations due to wood grain✗—Natural characteristic; requires no repair

Performance Standards​

Orientation Inspection​

Standard: Painted and stained surfaces must be free of defects at the Final Walkthrough/Orientation.

Coverage: During the Final Walkthrough/Orientation Classic will confirm that there are no defects in the painted and stained surfaces. Classic will only touch up paint items that were listed on the Final Walkthrough/Orientation Form. You are responsible for all subsequent touch-up of exterior and interior paint.

Cracking​

Standard: As it ages, exterior wood trim will develop minor cracks and raised grain. Much of this will occur during the first year.

Coverage: Raised grain permits moisture to get under the paint and can result in peeling. This is not a defect in materials or workmanship. Paint maintenance of wood trim and gutters is the Homeowner's responsibility and is excluded from this Limited Warranty.

Paint Touch-Ups Will Be Visible​

Standard: Paint touch-up is visible under certain lighting conditions.

Coverage: Visible paint touch-up is excluded from this Limited Warranty.

Wood Grain​

Standard: Because of wood characteristics, color variations will result when stain is applied to wood.

Coverage: This is natural and requires no repair. Today's water-base paints often make wood grain visible on painted trim. Variations in colors due to wood grain are excluded from this Limited Warranty.

What's Not Covered​

The following are excluded from warranty coverage:

  • Subsequent touch-up - You are responsible for all touch-up of exterior and interior paint after the Final Walkthrough/Orientation
  • Fading of exterior finishes - Paint, varnish, lacquer, or sealed stain on exterior surfaces will deteriorate rapidly and are excluded from this Limited Warranty
  • Paint maintenance of wood trim and gutters - Homeowner responsibility
  • Visible touch-up - Touch-up visible under certain lighting conditions is excluded
  • Wood grain color variations - Natural wood characteristics are excluded
  • Severe weather damage - Promptly report damage caused by severe weather to your homeowners insurance

Filing a Claim​

If you believe you have a warranty issue:

  1. Check if the paint item was listed on your Final Walkthrough/Orientation Form
  2. Note the affected surfaces and locations
  3. Request Service

Care Tips: See Paint and Stain Use & Care for maintenance and troubleshooting guidance.