Requesting Service

For purposes of accuracy, all warranty requests are to be submitted in writing. Please submit all requests for warranty or information to Classic Homes Customer Care Department via our home page at www.classichomes.com.

If you prefer to mail your request, please mail it to:

Classic Homes Customer Care Department 6385 Corporate Drive, Suite 200 Colorado Springs, CO 80919 719-592-9333

What to Include

When submitting a request, please include the following:

1. Name, address, and phone numbers where you can be reached during business hours;
2. Your closing date;
3. A complete description of the problem. For example, "Guest bath - cold water line leaks under sink," NOT "plumbing problem in bathroom."

Inspection Scheduling

Upon receipt of a request, The Classic Homes Customer Care Department will contact you to schedule an inspection appointment.

1. Appointments are available Monday through Friday, 8:00 a.m. to 4:00 p.m. Classic Homes does require that at least one of the property owners be present for every service inspection.
2. The items listed in your written request will be inspected to determine appropriate action.
3. If Classic Trade Partners are required to complete repairs, we will notify the appropriate companies and schedule the necessary repairs.

Completion of Repairs

Completion of warranty requests can be expected within thirty (30) calendar days of the inspection, unless you are otherwise notified. All requests under the Limited Warranty will follow the process and time periods set forth therein.

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Related: Customer Care Program | Emergency Service | Courtesy Repairs