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Version: 2011.07.01

Fireplace Standards

Coverage Summary​

IssueCoveredPeriodNotes
Fireplace function per manufacturer's directions✓—Should function properly when directions are followed
Fireplace appliance✗—Consumer Product, excluded from Limited Warranty
Water entering through the chimney in unusually heavy or prolonged precipitation✗—Especially when accompanied by high winds
Consumer Product

Fireplaces are Consumer Products and are excluded from this Limited Warranty.

Performance Standards​

Function​

Standard: Fireplaces are not intended to be the sole heat source in the home. The fireplace should function properly when the manufacturer's directions are followed.

Coverage: Fireplaces are Consumer Products and are excluded from this Limited Warranty.

What's Not Covered​

The following are excluded from warranty coverage:

  • Fireplace appliance - Fireplaces are Consumer Products and are excluded from this Limited Warranty
  • Water infiltration through the chimney - In unusually heavy or prolonged precipitation, especially when accompanied by high winds, some water can enter the home through the chimney; water intrusion or damage resulting from the water intrusion during these conditions is excluded from this Limited Warranty
  • Use as sole heat source - Fireplaces are not intended to be the sole heat source in the home

Filing a Claim​

If you believe you have a warranty issue:

  1. Confirm the fireplace is being operated according to the manufacturer's directions
  2. For appliance issues, consult the manufacturer's warranty for the fireplace
  3. Request Service

Care Tips: See Fireplace Use & Care for maintenance and troubleshooting guidance.