Standards of Performance
The Classic Homes Standards of Performance describe the tolerances of workmanship and materials to which your new Classic home should perform. They are designed to help you, the Homeowner or Homeowners Association (HOA) in communities where the warranty and/or maintenance is performed by the HOA, and any Arbitrator assigned to rule on the presence of a Construction Defect, determine the validity of any potential claim regarding construction defects in your home. If your home does not perform within these tolerances, we will repair it, in accordance with the terms, conditions and exclusions of the Limited Warranty.
Please note that some of these standards specifically relate to Classic Courtesy Repairs and not to the standards relative to the Limited Warranty.
Items Not Listed Here
It would not be possible to list every component of your home in these standards, so only the most frequent items which concern new Homeowners are alphabetically addressed in these Standards of Performance.
- The Residential Performance Guidelines published by the National Association of Home Builders apply to any items not covered by our Standards of Performance.
- To the extent that standards have not been provided for a given item in either publication, the other factors identified in Section III (Our Coverage Obligation) of the Limited Warranty will be considered in determining our coverage obligation.
How the Standards Are Expressed
For convenience and ease of understanding, the Standards of Performance have been expressed in terms of performance standards, which set forth the acceptable tolerances for each area of concern. During The Limited Warranty Period, non-compliance with these Performance Standards should be brought to Classic's attention for inspection and, if caused by defects in workmanship and/or materials, for corrective action as provided in the Limited Warranty. If Classic makes the determination that the item is a construction defect, it will be handled in accordance with the terms of the Limited Warranty.
Homeowners should be aware that all new homes go through a period of settlement and movement as they reach equilibrium. During this period, the home may experience some minor material shrinkage, cracking and other events, which are unavoidable and considered normal.
Homeowner Maintenance
The Homeowner(s) and/or The Homeowners Association (exterior items in certain communities) are responsible for proper home maintenance. This includes being aware of and applying the recommended procedures and products for maintaining all components of your home. Damage caused by improper maintenance or changes, alterations or additions performed by anyone other than Classic, our employees, or subcontractors (while performing work contracted by Classic) is excluded from The Limited Warranty.
Under the terms of the Limited Warranty, neglect of normal maintenance items may deprive you or your successor of warranty coverage on the item(s) involved. During the Limited Warranty Period, Classic will not repair items that are the responsibility of the Homeowner or Homeowners Association to maintain. Please review these Standards of Performance before submitting a request for service.
Care Tips: In addition to Classic's Standards of Performance, we have included Homeowner Use and Maintenance Guidelines to assist you with caring for your new home.