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Version: 2011.07.01

Windows, Screens, and Sliding Glass Doors Standards

Coverage Summary​

IssueCoveredPeriodNotes
Damaged windows and screens noted at orientation✓At orientationMust be listed on the Final Walkthrough/Orientation Form
Windows that do not operate properly✓Limited Warranty PeriodAdjustments provided
Glass with broken seals (condensation between panes)✓First year (courtesy)After the first year, refer to the manufacturer's warranty
Scratches readily visible from 8 feet at orientation✓At orientationMust be listed on the Final Walkthrough/Orientation Form
Condensation on interior window surfaces✗—Result of humidity in the home
Air and dust infiltration✗—
Tinted dual-glazed windows✗—Adding tinting voids all warranties

Performance Standards​

Condition at Orientation​

Standard: During the Final Walkthrough/Orientation Classic will confirm that all windows, screens, and sliding glass doors are not damaged.

Coverage: Classic will only repair or replace the damaged windows and screens listed on the Final Walkthrough/Orientation Form.

Operation​

Standard: Windows should operate with reasonable ease and locks should perform as designed.

Coverage: During the Limited Warranty Period Classic will provide adjustments on windows that do not operate properly.

Condensation​

Standard: Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside temperatures. You influence the humidity level within your home; see Condensation.

Coverage: Condensation on windows is excluded from this Limited Warranty.

Broken Seals​

Standard: Condensation that accumulates between the panes of glass in dual-glazed windows indicates a broken seal.

Coverage: During the First Year of the Limited Warranty Period and as a courtesy, Classic will replace glass with broken seals. After the first year, refer to the Manufacturer's Warranty for replacement.

Infiltration​

Standard: Some air and dust will infiltrate around windows, especially before the installation of landscaping in the general area.

Coverage: Dust and air infiltration is excluded from this Limited Warranty.

Scratches​

Standard: During the Final Walkthrough/Orientation Classic confirms that all window glass is free of scratches and damage.

Coverage: Classic will repair or replace windows that have scratches readily visible from a distance of eight (8) feet at the Final Walkthrough/Orientation. Only the scratches and damage listed on the Final Walkthrough/Orientation Form will be repaired or replaced.

Tinting​

Standard: Damage can result from condensation or excessive heat build-up between the panes of glass when tinting is added.

Coverage: If you add tinting to dual-glazed windows, all warranties are voided. Refer to the manufacturer's literature for additional information.

What's Not Covered​

The following are excluded from warranty coverage:

  • Condensation on windows - Result of high humidity within the home and low outside temperatures
  • Dust and air infiltration - Some infiltration will occur, especially before landscaping is installed in the general area
  • Scratches and damage not listed on the Final Walkthrough/Orientation Form
  • Tinted dual-glazed windows - Adding tinting voids all warranties
  • Broken seals after the first year - Refer to the Manufacturer's Warranty for replacement

Filing a Claim​

If you believe you have a warranty issue:

  1. Check whether damage or scratches were noted on your Final Walkthrough/Orientation Form
  2. For fogging between panes, note which windows show condensation between the glass (broken seal)
  3. Request Service

Care Tips: See Windows, Screens, and Sliding Glass Doors Use & Care for maintenance and troubleshooting guidance.