Roof Standards
Coverage Summary
| Issue | Covered | Period | Notes |
|---|---|---|---|
| Roof leaks (installation defects) | ✓ | 2 years | Repairs only when roof is dry |
| Leaks caused by severe weather | ✗ | — | Contact homeowner insurance |
| Damage from walking on roof | ✗ | — | Homeowner responsibility |
| Shingles blown off in storm | ✗ | — | Weather damage - insurance claim |
| Rain/snow through roof vents | ✗ | — | Normal during severe weather |
| Ice dam damage | ✗ | — | Weather-related exclusion |
| Damage from treatments/sealers | ✗ | — | May void manufacturer warranty |
Active roof leak into living space qualifies as an emergency. Call 719-592-9333 immediately. Note: Roof repairs can only be made when the roof is dry.
Performance Standards
Roof Installation
Standard: The roof is installed to prevent water infiltration under normal weather conditions.
Coverage Period: Classic Homes will repair roof leaks during the first 2 years, except those caused by severe weather or homeowner actions.
Repair Conditions
Standard: Roof repairs are made only when the roof is dry.
Timing: If you report a leak during wet weather, we will schedule the repair for when conditions allow.
Attic Ventilation
Standard: Your roof has vents required by building code for proper attic ventilation.
Normal Behavior: During severe weather, rain and snow may enter through these vents. This is normal and expected, not a defect.
What's Not Covered
The following are excluded from warranty coverage:
- Severe weather damage - Hail, wind, and storm damage is a homeowner insurance matter
- Walking on roof - Damage from foot traffic is not covered
- Roof vents during storms - Water entry through code-required vents during severe weather is normal
- Ice dam damage - Ice build-up at roof edges during extended cold is weather-related
- Homeowner-applied treatments - Applying sealers or treatments may void manufacturer warranty
- Equipment mounting - Damage from mounting equipment or fixtures without professional guidance
Filing a Claim
If you believe you have a warranty issue:
- Confirm the water source is actually the roof and not:
- Plumbing leak from above
- Open window on higher floor
- Clogged gutter or downspout overflowing
- Gap in caulking
- Place a container under dripping water where practical
- Move personal belongings to prevent damage
- If damage occurs, contact your homeowner insurance company
- Request Service - Report leak immediately to get on schedule
Related Standards
Care Tips: See Roof Use & Care for maintenance and troubleshooting guidance.