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Version: 2026.08.01

Requesting Service

Learn how to properly submit warranty service requests to Classic Homes.

Service Request Process​

Here's what happens after you submit a warranty service request:

To Request Warranty Service​

For purposes of accuracy, all warranty requests are to be submitted in writing. Please submit all requests for warranty or information to Classic Homes New Home Warranty Department via our homeowner portal.

When submitting a request, you will be instructed to include the following:

  • Name, address, and phone numbers where you can be reached during business hours
  • Your closing date
  • A complete description of the problem. For example, "Guest bath - cold water line leaks under sink," instead of "plumbing problem in bathroom"
  • Photos of the requested repair item or problem

Scheduling Process​

Upon receipt of a request, Classic Homes New Home Warranty Department will contact you to schedule an inspection appointment.

  • Appointments are available Monday through Friday; 8:00 a.m. to 3:00 p.m. Classic Homes does require that at least one of the property owners be present for every service inspection.
  • The items listed in your written request will be inspected to determine appropriate action.
  • If Classic trade partners are required to complete repairs, we will notify the appropriate companies and schedule the necessary repairs.

Completion of warranty requests can be expected within forty-five (45) calendar days of the inspection, unless you are otherwise notified.

Investment/Rental Properties​

If you rent your home, a written authorization will permit us to work directly with your renter or property management company representative. You will receive copies of all correspondence and work orders. Without such authorization, we are able to accept requests for warranty service only directly from you.

Investment/Rental Properties do not receive an Initial or eleven month warranty appointment. Requests for warranty service are to be submitted via the Classic website for review and scheduling.

Related: Warranty Appointments | Repair Process | Emergency Service