Man-Made Stone Standards
Coverage Summary
| Issue | Covered | Period | Notes |
|---|---|---|---|
| Damage at closing | ✓ | At closing | Must be on orientation form |
| Cracks >3/16" in width | ✓ | 1 year | One-time courtesy repair |
| Efflorescence (white powder) | ✗ | — | Cosmetic, not a defect |
| Normal weathering | ✗ | — | Expected over time |
| Damage not documented at closing | ✗ | — | Homeowner responsibility |
Performance Standards
Installation Quality
Standard: Man-made stone is properly installed without damage at the time of closing.
Verification: During the New Home Presentation or Welcome Home Orientation, Classic Homes will confirm that the man-made stone is properly installed and that there is no damage.
Coverage: Only damage listed on the New Home Presentation or Welcome Home Orientation Form will be repaired.
Crack Repair (Courtesy)
Standard: As a courtesy, Classic Homes will repair masonry cracks that exceed 3/16 inch in width.
Coverage Period: First year of the limited warranty period.
Note: This is a one-time courtesy repair.
Weep Hole Function
Standard: Weep holes in the mortar along the lower row of stone allow moisture to escape from behind the stone.
Important: Do not fill weep holes or allow landscaping materials to cover them.
What's Not Covered
The following are excluded from warranty coverage:
- Efflorescence - The white, powdery substance that sometimes accumulates on stone surfaces is cosmetic and not a defect in the stone
- Normal weathering - Expected deterioration over time due to weather exposure
- Damage not documented at closing - Any damage not listed on the orientation form
- Blocked weep holes - Damage from filling or covering weep holes is homeowner responsibility
Efflorescence is a natural occurrence that can sometimes be removed with soap and water. It may reappear periodically. This is cosmetic and excluded from warranty coverage.
Filing a Claim
If you believe you have a warranty issue:
- Review the Use & Care Guide for maintenance guidance
- Gather information:
- Was this damage noted on your orientation form?
- For cracks: measure the width (must exceed 3/16")
- Location and extent of the issue
- Request Service
Related Standards
Care Tips: See Man-Made Stone Use & Care for maintenance and troubleshooting guidance.