Doors and Locks Standards

Coverage Summary

Issue	Covered	Period	Notes
Door won't latch due to settling	✓	1 year	Will adjust for proper fit
Hardware fails to function	✓	1 year	Repair or replacement
Door warping >1/4"	✓	1 year	See warping standards below
Split panels allowing light through	✓	1 year	Will repair
Construction damage to doors	✓	At closing	Must be on orientation form
Seasonal sticking/loosening	✗	—	Normal wood movement
Touch-up paint on panel shrinkage	✗	—	Homeowner maintenance
Damage not listed at orientation	✗	—	Excluded

Performance Standards

Orientation Inspection

Standard: All doors must be installed without defects and correctly adjusted at closing.

Coverage: Classic Homes will only repair construction damage to doors listed on the New Home Presentation or Welcome Home Orientation form.

Adjustments

Standard: Doors should latch and operate properly.

Coverage: Because of normal settling, doors may require adjustment for proper fit. Classic Homes will make such adjustments during the first year only.

Hardware

Standard: All hardware must be installed without defects and function properly.

Coverage: Hardware listed on the New Home Presentation or Welcome Home Orientation Form will be replaced. Hardware that fails to function will be repaired during the first year.

Panel Shrinkage

Standard: Panels of wood doors shrink and expand in response to temperature and humidity changes.

Coverage: Touching up paint or stain on unfinished exposed areas is homeowner maintenance. During the first year, Classic Homes will repair split panels that allow visibility of light.

Warping

Standard: Doors should not warp in excess of 1/4" as measured across the plane of the door.

Coverage: During the first year, Classic Homes will repair doors that warp in excess of 1/4" in a section no greater than:

• 42" x 78" in a 1-3/4" thick door
• 36" x 78" in a 1-3/8" thick door

What's Not Covered

The following are excluded from warranty coverage:

• Seasonal sticking/loosening - Normal wood expansion/contraction due to humidity changes
• Touch-up paint on panel shrinkage - Homeowner maintenance responsibility
• Damage not listed at orientation - Must be documented at closing
• Weather stripping replacement - Homeowner maintenance
• Threshold adjustments - Occasional adjustment/replacement is homeowner responsibility

Filing a Claim

If you believe you have a warranty issue:

1. Review the Use & Care Guide for troubleshooting steps
2. Try these fixes first:
   • Sticking: Apply paste wax, paraffin, or candle wax
   • Won't latch: Check strike plate alignment
   • Loose hardware: Tighten screws
   • Squeaky hinge: Apply silicone lubricant
3. Gather information:
   • Location of affected door
   • Description of issue
   • Photos if possible
4. Request Service

Related Standards

• Windows
• Garage Door
• Cabinets

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Care Tips: See Doors and Locks Use & Care for maintenance and troubleshooting guidance.