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Version: 2026.08.01

Carpet Standards

Coverage Summary​

IssueCoveredPeriodNotes
Stains/defects at orientation✓At closingListed on orientation form
Loose/separating seams✓1 yearCourtesy repair for installation defects
Rippling (wall-to-wall)✓1 yearWill re-stretch
Visible seams✗—Normal, not a defect
Seam gaps from water damage✗—Improper maintenance
Shedding✗—Normal for new carpet
Crushing in traffic areas✗—Normal wear
Fading✗—Normal aging
Burns or stains after closing✗—Homeowner responsibility
Beater bar damage (loop carpet)✗—Improper maintenance
Berber/Loop Carpets

Always disengage the vacuum beater bar on Berber, shag, and cable carpets. Using the beater bar causes permanent damage and is excluded from the Limited Warranty.

Performance Standards​

Orientation Inspection​

Standard: Carpet must be properly installed with no defects, stains, or spots at closing.

Coverage: Classic Homes will correct stains or spots listed on the New Home Presentation or Welcome Home Orientation Form by cleaning, patching, or replacement. Classic Homes is not responsible for dye lot (color) variations if replacements are made.

Seams​

Standard: Carpet seams will be visible and are excluded from this Limited Warranty.

Coverage: While Classic Homes does not warrant carpet seams, during the first year of the limited warranty period and as a courtesy, we will repair seams that become loose as a result of a defect with the original installation.

Rippling​

Standard: Wall-to-wall carpet should lie flat without rippling.

Coverage: During the first year, Classic Homes will re-stretch carpet that ripples.

What's Not Covered​

The following are excluded from warranty coverage:

  • Visible seams - Seams are normal; carpet usually comes in 12-foot widths making seams necessary in most rooms
  • Seam gaps from water damage - Improper maintenance or water damage
  • Shedding - Normal for new carpet, especially wool; diminishes over time
  • Crushing in traffic areas - Normal wear from foot traffic
  • Fading - All carpets slowly lose color due to natural and artificial forces
  • Burns or stains after closing - Homeowner responsibility
  • Beater bar damage on loop carpet - Improper vacuum use

Filing a Claim​

If you believe you have a warranty issue:

  1. Review the Use & Care Guide for troubleshooting steps
  2. Gather information:
    • Location of affected carpet
    • Description of issue (loose seam, rippling, etc.)
    • Photos if possible
  3. Request Service

Care Tips: See Carpet Use & Care for maintenance and troubleshooting guidance.