I Have a Problem

Use this section to quickly diagnose issues in your home, find troubleshooting steps, and determine if the problem is covered under your warranty.

Is This an Emergency?

If you're experiencing any of these, see Emergency Service immediately:

• Water intrusion or major leak requiring main water shut-off
• Total loss of heat when outside temperature is below 45°F
• Total loss of cooling when outside temperature is above 90°F
• Total loss of electricity (after confirming no area-wide outage)
• Gas leak - leave home immediately and call gas company

Emergency Contact: Classic Homes Office at 719-592-9333

What's the Problem?

Select the category that best describes your issue:

Water Issues

Leaks, condensation on windows, drainage problems, no water, basement moisture, water heater problems

Temperature Issues

House too hot, house too cold, uneven temperatures between rooms, humidity problems, drafts

Electrical Issues

No power, outlet not working, breaker keeps tripping, lights flickering

Cracks & Damage

Wall cracks, ceiling cracks, foundation cracks, concrete cracks, nail pops

Doors & Windows

Doors won't close, sticky doors, drafty windows, broken locks, garage door problems

Surface Damage

Paint peeling, carpet stains, floor scratches, countertop chips, cabinet damage

Exterior Issues

Siding damage, roof concerns, deck problems, fence issues, gutter problems

Noise Issues

Pipe noises, settling sounds, floor squeaks, HVAC noises

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Before You Call

Many issues can be resolved with simple troubleshooting. Each problem page above includes:

1. Common causes - What typically causes this issue
2. Try this first - Steps you can take before requesting service
3. Is it covered? - Quick reference for warranty coverage
4. When to call - Guidance on when to request service

Ready to Request Service?

If troubleshooting doesn't resolve your issue:

1. Review the relevant problem page to gather details
2. Take photos of the issue
3. Submit a service request via our homeowner portal

Having specific details ready (location, when it started, what you've tried) helps us resolve your issue faster.