Coverage Lookup
Use this section to quickly determine whether an issue is covered under your Classic Homes Limited Warranty.
Coverage Periods at a Glance
| Period | What's Covered | Examples |
|---|---|---|
| At Closing | Cosmetic items noted on orientation form | Scratches, stains, dents visible at walkthrough |
| 30 Days | Clogged drains | Drain blockages (unless caused by homeowner) |
| 1 Year | Workmanship and materials | Doors, windows, finishes, most components |
| 2 Years | Major systems | Plumbing, electrical, HVAC, phone/TV cable |
| 8 Years | Structural defects | Foundation, load-bearing walls, framing |
Is it an Emergency?
Start here to determine if you need immediate assistance.
Coverage Decision Flowchart
Use this flowchart to determine if your issue is likely covered under warranty.
Coverage by Category
Structural Issues (Foundation, Framing, Load-Bearing Walls)
Major Systems (Plumbing, Electrical, HVAC)
Workmanship & Materials (Doors, Windows, Finishes)
Year 1 Coverage Summary
Most workmanship and materials are covered for one year. Common examples:
| Item | Covered | Notes |
|---|---|---|
| Doors not closing/latching | Yes | Will adjust |
| Windows not operating | Yes | Will repair/adjust |
| Cabinet doors misaligned | Yes | Will adjust |
| Carpet loose seams | Yes | Courtesy repair |
| Drywall cracks/nail pops | Yes | One-time repair |
| Gutters leaking | Yes | Installation defects |
| Concrete cracks > 3/16" | Yes | Beyond normal shrinkage |
| Garage door not operating | Yes | Will adjust |
For full 1-year coverage details, see: Warranty Coverage
Year 2 Coverage Summary
Major systems are covered for two years:
| System | What's Covered | Notes |
|---|---|---|
| Plumbing | Leaks, supply/drain lines, installation | Not clogs after 30 days |
| Electrical | Wiring, outlets, circuits | Not fixtures/appliances |
| HVAC | Installation defects | Not components (manufacturer warranty) |
| Phone/TV cable | Interior wiring | Excluding visible fixtures |
For full 2-year coverage details, see: Warranty Coverage
Structural Coverage (8 Years)
The structural warranty covers:
| Item | Coverage |
|---|---|
| Foundation walls | Defects allowing water entry or structural failure |
| Load-bearing walls | Structural integrity |
| Floor framing | Structural integrity |
| Roof framing | Structural integrity |
| Beams, columns | Load-bearing capacity |
Conditions: Coverage assumes proper maintenance of drainage and landscaping. Alterations to grading may void coverage.
For full structural coverage details, see: Warranty Coverage
What's NOT Covered
Common exclusions from the Limited Warranty:
Homeowner Responsibility
| Item | Reason |
|---|---|
| Normal maintenance | Expected upkeep |
| Cosmetic items not on orientation form | Should be noted at closing |
| Damage from homeowner actions | Misuse, alterations |
| Clogged drains after 30 days | Unless installation defect |
| Frozen pipes from lack of heat | Maintenance failure |
Excluded Items
| Item | Who to Contact |
|---|---|
| Appliances | Manufacturer |
| HVAC components | Manufacturer |
| Water heater components | Manufacturer |
| Garage door openers | Manufacturer |
Normal Characteristics
| Item | Notes |
|---|---|
| Temperature variations between rooms | Normal and expected |
| Carpet seam visibility | Normal for carpet |
| Wood grain/color variation | Natural characteristic |
| Minor settling sounds | Normal for new homes |
| Condensation on windows | Environmental, not defect |
For full exclusions list, see: Warranty Terms - Exclusions
Manufacturer Warranties
These items are covered by the manufacturer, NOT Classic Homes:
| Item | Action |
|---|---|
| Refrigerator | Contact manufacturer |
| Dishwasher | Contact manufacturer |
| Washer/Dryer | Contact manufacturer |
| Range/Oven | Contact manufacturer |
| Microwave | Contact manufacturer |
| HVAC equipment | Contact manufacturer |
| Water heater | Contact manufacturer |
| Garage door opener | Contact manufacturer |
Important: Register your appliances with manufacturers and keep documentation for warranty service.
Important Coverage Conditions
For Coverage to Apply:
- Report within warranty period - Timely notification required
- Maintain your home - Lack of maintenance can void coverage
- Don't alter conditions - Changing grading, for example, can void drainage coverage
- Allow inspection - Classic Homes must be able to inspect
Coverage May Be Voided By:
- Failure to maintain proper drainage
- Adding water features within 10' of foundation
- Failure to disconnect hoses before freezing weather
- Using damaging cleaning products
- Unauthorized modifications
Getting Help
Not sure if something is covered?
- Check the tables above
- Review the specific topic in Standards of Performance
- Submit a service request - we'll determine coverage during inspection
Need immediate help?
- Emergencies: Call 719-592-9333
- Service requests: Submit via our homeowner portal