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Version: 2026.08.01

Fireplaces

A gas fireplace is an excellent way to create a warm, cozy atmosphere. Classic Homes offers direct-vent gas fireplace appliances that add ambiance to your home.

How It Works

Your gas fireplace is a direct-vent appliance that:

  • Uses natural gas or propane for fuel
  • Vents combustion gases directly outside
  • Draws combustion air from outside
  • Operates with a wall switch or remote control

Understanding Your Fireplace's Purpose:

Look upon your gas fireplace as a luxury that adds to the atmosphere or ambiance of the home:

  • Gas fireplaces are not designed to heat the home
  • They do not create a "roaring" fire
  • They should not be used as the sole heat source
  • Your HVAC system is designed to heat and cool your home

Use the fireplace for ambiance and supplemental comfort, not primary heating.

Routine Maintenance

TaskFrequencyTime Required
Visual inspectionBefore each use2 minutes
Check for obstructions at ventSeasonally5 minutes
Professional inspectionAnnuallyN/A
Clean glass (when cool)As needed10 minutes

Normal Operation

What to expect during normal operation:

  • A slight delay between turning the switch on and flame ignition is normal
  • The flames should ignite gently and silently
  • Flames will be moderate—not a "roaring" fire
  • The exterior vent will become extremely hot

Initial Use

During the initial operation of the fireplace, you may experience odors associated with the burning off of the new components. This is:

  • A common occurrence
  • Normal for new fireplaces
  • Will dissipate with time and use

Allow adequate ventilation during initial use periods.

Wind and Weather

Wind noise:

  • Wind noise through the vent is normal during excessive winds
  • This is due to the direct-vent design
  • Not a defect or safety concern

Weather-related water intrusion:

  • In unusually heavy or prolonged precipitation, especially with high winds, some water can enter through the chimney
  • Consider professional inspection if this occurs frequently

Troubleshooting

Fireplace Won't Ignite

Before requesting service:

  1. Check the wall switch - Is it in the ON position?
  2. Check pilot light - May need to be relit per manufacturer instructions
  3. Check gas supply - Is gas turned on at the valve?
  4. Allow time - A slight delay before ignition is normal

Unusual Odors

  • New fireplace smell: Normal during first few uses as components burn off
  • Persistent gas smell: Turn off immediately and contact gas company

Flames Look Different

  • Flames may appear different at various times due to:
    • Gas pressure variations
    • Weather conditions
    • Normal wear of components

What to Avoid

Gas Safety

If you smell gas, immediately shut off the switch, leave your home, and report it to the gas company. Do not operate any electrical switches.

Hot Surfaces

The exterior vent cover for a direct-vent gas fireplace becomes extremely hot when the fireplace is operating. Please use caution when approaching the fireplace and direct vent while the fireplace is in operation.

Safety tips:

  • Keep children and pets away from hot surfaces
  • Do not place combustibles near the fireplace or vent
  • Never leave the fireplace unattended for extended periods
  • Ensure smoke and CO detectors are functioning
  • Never use the fireplace with the glass front removed
  • Follow all manufacturer instructions

Warranty Coverage: See Fireplaces Standards for coverage periods and exclusions.