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Version: 2026.08.01

Water Heaters

Your water heater provides hot water for bathing, cleaning, and cooking. Whether you have an electric or gas unit, regular maintenance extends its life and keeps it running efficiently.

Gas Smell?

If you smell gas, leave the home immediately and call the gas company. Do not flip switches or create sparks.

Identify Your Water Heater Type

TypeCharacteristicsKey Maintenance
ElectricNo pilot light, breaker controls powerCheck breaker, annual tank drain
GasPilot light (some models), gas line connectionCheck pilot, keep area dust-free

Routine Maintenance

TaskFrequencyApplies To
Drain tank to remove sedimentAnnuallyBoth
Test pressure relief valveAnnuallyBoth
Check temperature settingAs neededBoth
Vacuum around unitQuarterlyGas (dust affects combustion)
Check pilot lightAs neededGas (if applicable)
Clean heating elementsPer manufacturerElectric

Draining the Tank (Annual)

Draining removes sediment buildup from the bottom of the tank.

Benefits:

  • Prolongs tank life
  • Improves efficiency
  • Saves energy
  • Reduces noise from sediment

Process: Follow manufacturer's timetable and instructions carefully.

Also drain if: Shutting down during freezing temperatures or extended absence.

Testing Pressure Relief Valve (Annual)

The pressure relief valve is a safety device. Test at least once per year.

warning

Stay clear of the discharge line when testing - hot water will release.

See manufacturer's literature for detailed instructions.

Element Cleaning (Electric)

Heating elements require periodic cleaning. Frequency depends on your water quality (mineral content).

Refer to manufacturer's literature for step-by-step instructions, or contact an authorized service company.

Keeping Area Clean (Gas)

  • Vacuum around water heater regularly
  • Dust can interfere with proper flame combustion
  • Never store items on or around the heater
  • Don't use the top as a storage shelf
  • Ensure proper ventilation around unit

Temperature Settings

Electric Water Heaters

SettingApproximate Temperature
Hot120°F
A130°F
B140°F
C150°F
Very Hot160°F

Gas Water Heaters

The recommended setting for normal use is "Normal" (typically around 120°F).

Recommendations

  • 120°F is typically sufficient for most households
  • Check dishwasher requirements (some need 140°F)
  • Higher settings waste energy
  • Higher settings increase scalding risk
  • Hot water takes longer to reach distant fixtures

Troubleshooting

No Hot Water (Electric)

  1. Check breaker - Water heater breaker on main panel must be ON
    • If tripped: turn fully OFF first, then back ON
  2. Check temperature setting - Not on "vacation mode" or too low
  3. Check water supply valve - Must be OPEN
  4. Wait - Recovery time after heavy use is normal

Refer to manufacturer's literature for additional troubleshooting.

No Hot Water (Gas)

  1. Check pilot light - If your unit has a standing pilot, confirm it's lit
    • Relighting instructions are on the side of the tank
  2. Check temperature setting - Not on "vacation" or too low
  3. Check water supply valve - Must be OPEN
  4. Check gas supply - Valve should be open
Pilot Light

Many newer gas water heaters have electronic ignition rather than a standing pilot light. Check your unit's documentation.

Not Enough Hot Water

  1. Check temperature setting - May be too low
  2. Consider usage - Multiple showers, laundry, dishwasher running simultaneously
  3. Check for leaks - Hot water leaks waste capacity
  4. Sediment buildup - May need tank draining
  5. Recovery time - Tank needs time to reheat after heavy use

Strange Noises

  • Popping/rumbling - Often sediment buildup; drain tank
  • Sizzling (gas) - Condensation on burner (normal for new units)
  • Whining (electric) - May indicate element issue

Water Too Hot

  1. Check setting - Lower temperature
  2. Test at faucet - Use thermometer to verify actual temperature
  3. Faulty thermostat - May need professional service if setting doesn't match output

Safety Guidelines

Safety ItemDetails
ClearanceKeep area clear of stored items
StorageNever use top as a shelf
CombustiblesKeep away from gas units
CO detectorsHave working detectors near gas units
Know shut-offsBoth water and gas (for gas units)
VentilationEnsure adequate airflow around gas units

Extended Absence

When leaving for extended periods:

If Keeping Tank Full

  • Set to "vacation" mode or lowest setting
  • Keep pilot on (gas) to prevent issues

If Draining Tank

  • Follow manufacturer's draining instructions
  • Turn off power (breaker for electric, gas valve for gas)
  • Open hot water faucets to relieve pressure
  • Recommended if freezing temperatures possible

What to Avoid

warning
  • Don't set temperature too high - Scalding risk and wasted energy
  • Don't skip annual maintenance - Shortens equipment life significantly
  • Don't ignore strange noises - Often indicates needed maintenance
  • Don't store items around unit - Safety hazard, especially gas units
  • Don't block ventilation - Gas units need airflow for safe operation
  • Don't ignore leaks - Small leaks become big problems

New Water Heater Notes

Gas Units - Condensation

New gas water heaters may have condensation inside that drips onto the burner flame.

  • This causes no harm
  • Usually disappears within a short time
  • Part of the normal break-in period

Warranty Information

Water heaters are classified as an appliance/consumer product.

  • Classic Homes coverage: First year only (installation defects)
  • Extended coverage: Refer to manufacturer's warranty
  • Keep documentation: Registration and purchase records
tip

Register your water heater with the manufacturer to ensure warranty coverage after the first year.


Warranty Coverage: See Electric Water Heater Standards and Gas Water Heater Standards for coverage periods and exclusions.