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Version: 2019.12.03

Hardware Standards

Coverage Summary​

IssueCoveredPeriodNotes
Hardware defects listed on the Final Walkthrough/Orientation Form✓At Final Walkthrough/OrientationMust be on the form
Hardware issues not listed on the form✗—Only listed hardware will be repaired
Adjustments due to normal shrinkage of the framing✗—Homeowner maintenance

Performance Standards​

Orientation Inspection​

Standard: All hardware must be installed without defects.

Coverage: Classic confirms that all hardware is installed without defects during the Final Walkthrough/Orientation. Only the hardware listed on the Final Walkthrough/Orientation Form will be repaired.

What's Not Covered​

The following are excluded from warranty coverage:

  • Hardware not listed on the Final Walkthrough/Orientation Form - Only the hardware listed on the form will be repaired
  • Normal adjustments - Over time, doorknobs and locks may need slight adjustments due to normal shrinkage of the framing; tightening screws and lubricating hinges and locks is homeowner maintenance

Filing a Claim​

If you believe you have a warranty issue:

  1. Check whether the hardware was listed on your Final Walkthrough/Orientation Form
  2. Try tightening screws or lubricating hinges and locks first
  3. Request Service

Care Tips: See Hardware Use & Care for maintenance and troubleshooting guidance.