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Version: 2019.12.03

Carpet Standards

Coverage Summary​

IssueCoveredPeriodNotes
Proper installation with no defects✓At orientationConfirmed during Final Walkthrough/Orientation
Stains or spots listed on orientation form✓—Corrected by cleaning, patching, or replacement
Seams loose from original installation defect✓Limited Warranty periodRepaired by Classic
Visible carpet seams✗—Excluded from Limited Warranty
Dye lot (color) variations on replacements✗—Not Classic's responsibility

Performance Standards​

Orientation Inspection​

Standard: Carpet should be properly installed with no defects at the Final Walkthrough/Orientation.

Coverage: During the Final Walkthrough/Orientation, Classic will confirm that your carpet is properly installed with no defects. Classic will correct stains or spots listed on the Final Walkthrough/Orientation Form by cleaning, patching, or replacement. Classic is not responsible for dye lot (color) variations if replacements are made.

Seams​

Standard: Carpet seams will be visible; seams should not become loose as a result of a defect with the original installation.

Coverage: While Classic does not warrant carpet seams, during the Limited Warranty Period Classic will repair seams that become loose as a result of a defect with the original installation.

What's Not Covered​

The following are excluded from warranty coverage:

  • Visible carpet seams - Carpet seams will be visible and are excluded from this Limited Warranty
  • Dye lot (color) variations - Classic is not responsible for color variations if replacements are made
  • Stains or spots not listed on the Final Walkthrough/Orientation Form

Filing a Claim​

If you believe you have a warranty issue:

  1. Check whether the stain or spot was listed on your Final Walkthrough/Orientation Form
  2. For loose seams, note the location - coverage applies to seams that become loose from an original installation defect
  3. Request Service

Care Tips: See Carpet Use & Care for maintenance and troubleshooting guidance.