Emergency Service
An emergency condition is an event or situation that creates the imminent threat of damage to your home or creates an unsafe living condition. While many such situations will not be the responsibility of Classic Homes, Classic Homes should be immediately contacted during an emergency situation so that a preliminary determination can be made as to whether the problem should be handled by Classic Homes, handled by you with reimbursement by Classic Homes, or handled by you at your expense.
Is It an Emergency?
Use this flowchart to quickly determine if your situation requires emergency service.
Examples of Emergencies
Some examples of emergencies include:
- Water intrusion - Classic Homes is to be notified of any incidents of water intrusion
- Total loss of heat when the outside temperature is below 45 degrees
- Total loss of air conditioning when the outside temperature is above 90 degrees
- Total loss of electricity - To make sure there is no widespread power outage, please contact your utility company prior to reporting the condition to Classic Homes
- Plumbing leak that requires entire water supply to be shut off
- Total loss of water - Check with your water department to be certain there is not a widespread service interruption
- Gas leak - Contact your utility company or plumber if the leak is at the furnace or water heater supply lines
Contact Information
For emergencies during business hours, call the Classic Homes Office at 719-592-9333. Please do not report issues to the Sales Office.
After hours, weekends, or holidays, call the Classic Homes Office at 719-592-9333 for emergency assistance.
If You Cannot Reach Classic Homes
If you are unable to reach Classic Homes you should take those steps necessary and proper to protect your home from further damage and eliminate the unsafe condition. You remain obligated to contact Classic Homes at the first practical opportunity.
If it is determined that the emergency condition was the responsibility of Classic Homes, and you took reasonable steps to contact Classic Homes prior to authorizing repair work, we will at our discretion, reimburse what we determine to be reasonable costs you incurred in resolving the immediate problem.
Consumer Appliance Warranties
The manufacturers of your major kitchen and laundry appliances will work directly with you if any repairs are needed for these products. Manufacturers' customer service telephone numbers are listed in the use and care materials for the individual appliances provided to you.
When you place a service request with the manufacturer, please be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year; refer to the literature provided by the specific manufacturer involved for complete information.
By federal law, appliances and/or "consumer products" are excluded from the Limited Warranty, unless they constitute a construction defect. To ensure proper coverage by the manufacturer of the consumer product, please fill out all warranty registration cards and return them to the manufacturer.
Related: Requesting Service | Repair Process