Emergency Service
An emergency condition is an event or situation that creates the imminent threat of damage to your home or creates an unsafe living condition. While many such situations will not be the responsibility of Classic Homes, Classic should be immediately contacted during an emergency situation so that a preliminary determination can be made as to whether the problem should be handled by Classic, handled by you with reimbursement by Classic, or handled by you at your expense.
Examples of Emergencies
- Water intrusion – Classic is to be notified of any incidents of water intrusion
- Total loss of heat when the outside temperature is below 45 degrees
- Total loss of air conditioning when the outside temperature is above 90 degrees
- Total loss of electricity (to make sure there is no widespread power outage, please contact your utility company prior to reporting the condition to Classic)
- Plumbing leak that requires the entire water supply to be shut off
- Total loss of water (again, check with your water department to be certain there is not a widespread service interruption)
- Gas leak (contact your utility company or plumber if the leak is at the furnace or water heater supply lines)
How to Request Emergency Warranty Service
During business hours, call the Classic Homes Customer Care Department. After hours, weekends or holidays, call the corporate telephone number (719) 592-9333 for emergency assistance.
If you are unable to reach Classic, you should take those steps necessary and proper to protect your home from further damage and eliminate the unsafe condition. You remain obligated to contact Classic at the first practical opportunity.
Reimbursement
If it is determined that the emergency condition was the responsibility of Classic Homes, and you took reasonable steps to contact Classic prior to authorizing repair work, we will, at our discretion, reimburse your reasonable costs incurred in resolving the immediate problem.
Related: Customer Care Program | Requesting Service | Courtesy Repairs