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Your Feedback & Referrals

Our desire to maintain open communication with you extends through the buying process and after your move-in. In an effort to improve the product and service we provide, we welcome your comments on how we've performed. Our goal is to build both an outstanding home for you and a lasting relationship with you. Your feedback helps us reach that goal.

Surveys after move-in​

We survey our customers after move-in through Eliant, a third-party independent customer-satisfaction survey organization. You will receive three surveys via email:

  • About one month after closing — covers the overall new-home process.
  • About six months after closing — a short survey focused on our warranty service.
  • About one year after closing — focuses on the quality of materials used in your home and on warranty service.

Your candid responses to each survey are much appreciated and support our goal of continuous improvement.

We're always listening​

Your ongoing feedback outside of those survey windows — in person, or by phone or email — is invited and always welcome.

As time passes, if your housing needs change, we would be honored to build your next home. We also appreciate your referrals, and our team is always happy to share where we're currently building and the products we offer.