Classic Warranty Appointments
Initial Appointment
In order for our service program to operate at maximum efficiency, as well as for your own convenience, a sixty (60) day Customer Service appointment will be scheduled at the Welcome Home Orientation. If a Customer Service Representative is not present at the Welcome Home Orientation for any reason, you will be contacted by our office to schedule an Initial Appointment.
The Initial Appointment is to review any items in your home that you have observed after closing. This sixty (60) day period allows you sufficient time to become settled in your new home and thoroughly examine all components.
We fully understand that you may find items after closing that will require repair. So that we can complete these items in a timely manner that minimizes the inconvenience you may experience with having to schedule appointments, we ask that you hold these items when possible until the sixty (60) day courtesy appointment.
Routine Warranty Requests
If you wish to initiate non-emergency warranty requests after the completion of the sixty (60) day Initial Appointment, or at any time during the Limited Warranty Period, you are welcome to do so by contacting the Classic Homes Customer Service Department. Any service requests received during the Limited Warranty Period will be performed pursuant to the terms, conditions and limitations of the Limited Warranty.
See Requesting Service for how to submit a request.
Related: Requesting Service | Emergency Service | Consumer Appliance Warranties