Welcome Home Orientation
As the name implies, this meeting is the final walkthrough of your home before closing. This exciting event is held either the day before or the day of your closing.
Purpose
The purpose of this event is to:
- Review the items listed during your New Home Presentation List
- List any additional items that may require repair
- Present and demonstrate the features of your new home
Your Project Superintendent and Customer Service Representative will escort you through the home, demonstrating the features and quality components of your new home. They will also provide you with informative and helpful maintenance suggestions.
Meeting Details
| Item | Detail |
|---|---|
| When | The day before or the day of your closing |
| Appointments | Monday through Friday, normally at 10:00 a.m. and 2:00 p.m. |
| Where | At your new home |
| Attendees | You, your Project Superintendent, and a Customer Service Representative |
| Length | About two hours |
Cosmetic Items
Please note that only the cosmetic items listed on the Welcome Home Orientation Form will be corrected or resolved. Cosmetic items that are not identified before closing and not listed on this form will not be repaired.
Your Sixty Day Appointment
A sixty (60) day Customer Service appointment will be scheduled at the Welcome Home Orientation. If a Customer Service Representative is not present at the Welcome Home Orientation for any reason, you will be contacted by our office to schedule an Initial Appointment.
See Initial Appointment in the Warranty guide for details.
Before You Come
If you have questions about your home or the warranty coverage, make notes and ask them during the Welcome Home Orientation. We recommend that you review the New Home Warranty section of this Guide before the Welcome Home Orientation and any scheduled warranty appointments.